Toyota PH implements new SOPs as dealerships open after ECQ

As several areas in the Philippines are currently moving on from the enhanced community quarantine to the less restrictive but still stringent general community quarantine, Toyota Motor Philippines is also implementing new standard operating procedures as well as precautionary measures to keep its customers and employees safe from the COVID-19 threat.

These SOPs and safety measures are in line with the Department of Health standards, as well as the World Health Organization’s standards.

A Toyota Tacloban employee disinfecting a Toyota Fortuner

TMP’s New Normal

For dealerships, employees and customers entering their facilities will be checked for their temperature. The dealership itself will have regular disinfections with a higher frequency for common areas.

To ensure social distancing, the layout of reception areas, as well as showrooms, have also been changed. The number of persons entering the facility at any given time are now also controlled to avoid crowing.

Customers are also advised to set appointments first before visiting the dealer. To support this, dealers will only accommodate those with confirmed service appointments. These can be booked hassle-free through the MyToyota PH digital tool just recently launched.

TMP continues to help its customers

TMP is also aware of its customer’s plights and hardships during the length of the ECQ. As such, TMP has extended expiring insurance policies under Toyota Insure and warranty coverages for Toyota vehicles until after the ECQ is lifted.

Toyota Financial Services has also extended payment terms for its customers for the same duration as the aforementioned. Periodic maintenance schedules for Toyota vehicles are likewise given an extension after the ECQ is lifted.

At Toyota Cagayan De Oro, customers maintaining social distancing

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TMP President Mr. Atsuhiro Okamoto also says, “While we are facing challenging times, this also presents an opportunity to come back better and stronger, to review our current processes and find improvements, to constantly provide ever better products and services, and to make our team members’, customers’, and partners’ lives safer and more convenient.”

Mr. Okamoto also adds that it will take a while for everyone to get used to the new normal, but with each other’s help and encouragement, we can all get through it.

He also encouraged everyone to observe safety measures when going out. The TMP president then added that TMP is working hard to prepare Toyota's dealership network and to ensure the safety of everyone upon resumption of operations.

The same goes for Toyota General Santos where seats are spaced at about 1 meter apart

Toyota dealerships that have resumed operation

The following Toyota dealer outlets are located in areas that are now under General Community Quarantine. As such, these showrooms have resumed their operations.

For more advisories regarding dealership reopening schedules, you can visit Toyota Motor Philippine’s official social media pages at ToyotaMotorPhilippines for Facebook and Instagram, and @ToyotaMotorPH for the company’s Twitter page.

For more updates from the Philippine automotive industry, keep reading here on Philkotse.com.