Jetour Auto Philippines, Inc. (JAPI) has once again bolstered its aftersales department with the first JAPI Aftersales Skills Competition. The program aims to raise the proficiency and expertise of its aftersales front liners through a friendly competition held nationwide.
Jetour Philippines concludes its first Aftersales Skills Competition
The first leg was held last August 24 to 25 at the company’s dealerships in Alabang, EDSA Centris, Fairview, Pasay, and Isabela. Service advisors and technicians were pitted against each other to see who would excel in the brand’s nine standard processes.
These processes include building relationship, service appointment, customer reception, job card preparation, maintenance and repair, quality inspection, vehicle delivery, settlement, and following-up.
The competition saw winners from the two categories
Here is the list of winners after the two-day competition:
| Service Advisor Category | ||
| Name | Dealer | |
| Champion | Trexie Anne Carlos | Jetour Auto Isabela |
| 1st Runner-up | Napoleon Aldana | Jetour Auto Alabang |
| 2nd Runner-up | Albert Cruz | Jetour Auto EDSA Centris |
| Service Technician Category | ||
| Name | Dealer | |
| Champion | Joven Vega | Jetour Auto Alabang |
| 1st Runner-up | Immanuel Dalumpines | Jetour Auto Centris |
| 2nd Runner-up | Julius Cesar Torralba | Jetour Auto Fairview |
“Keeping Jetour’s front liners updated with the latest aftersales skills and best practices will ensure we provide our customers an ownership experience second to none,” said JAPI Aftersales Director Eryx Guiang.
“By standardizing a high-level uniform set of standards for our services, our dealers will be able to provide Jetour owners with the superior customer care and servicing for their vehicles,” added Guaing.
JAPI said the next rounds will be held in Visayas and Mindanao before the end of the year.
The next stops will be in Visayas and Mindanao
The JAPI Aftersales Skills Competition follows JAPI’s initiative to send its aftersales team to China for intensive training from May 31 to June 8, 2023. The delegates went through seven days of technical training and practical exercises regarding the components of Jetour vehicles.
The aftersales programs will also aid the Chinese automaker in providing competent services amid its plan to reach more customers. To do so, the company is looking to establish 16 dealerships by the end of 2023.
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