A Fortuner is broken beyond belief at Toyota Service Center

Updated Apr 15, 2021 | Same topic: Highlights of the Week

Tong Santos has been devastated beyond belief as his SUV came out even more damaged after being repaired at a Toyota service center.
There are many negative adjectives being thrown at Toyota’s maintenance and customer service after Tong Santos, a Toyota Fortuner owner, railed against Toyota Fairview’s staffs in Quezon City for causing even more damaged on his Fortuner.
In detail, Tong’s wife wrote a fairly lengthy post blasting the service center for causing more damage to her husband’s car which basically only needed a restore job at the rear bumper after being hit from behind by a motorcycle.

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Tong Santos has been devastated beyond belief as his SUV came out even more damage after being repaired at a Toyota service center

According to the couple, the Toyota Fairview service center initially advised them the repairs would take just 4 days. However, the job dragged on for a month. When Santos finally got his car back, he couldn’t believe in his eyes.
  • Footprints were all over the dashboard
  • The paint job was messed up
  • The cabin was soiled and littered with trash
  • A footrest was missing from a pedal
  • There was a crack within the rear glass panel
  • Some of the wiring on the Fortuner had come undone
  • The fog lamps couldn't work properly
  • The gas tank is drastically diminished
  • Some extra issues that didn’t exist previously
A man checking the back portion of his car

Tong Santos, a Toyota Fortuner owner, railed against Toyota Fairview’s staffs in Quezon City for causing even more damage on his Fortuner
The service center brushed aside with the advice that Santos should have his Fortuner repaired again with Toyota Fairview as the car still had a 3-month dealer warranty.
Santos also found out that his SUV appeared to have been used additionally for driving practice by the Toyota Fairview’s crew at the casa.
To top it all off, the service center management offered the couple a replacement for their destroyed Fortuner. However, this turned out that the couple has to pay more money to cough up a differential cost factor for that.
Tong Santos and his wife also urged competent authorities like the Department of Trade and Industry (DTI) to conduct an investigation into this issue as they could be just one of the many victims who are tricked by the Toyota’s service center. The DTI stated the center might be responsible to the couple and would be liable for civil and administrative damages.
Toyota Motors Philippines announced that the company has reviewed the problem and issued a formal apology to the couple and reassured its customers that it will take appropriate action.
screenshot of Toyota Fairview's facebook post
Toyota said it will take appropriate action
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Know more about Toyota Fortuner 2021

Toyota Fortuner

The Toyota Fortuner is one of the best-selling midsize SUVs in the Philippines. This midsize SUV has been driven on the country’s highways since the early 2000s. It became a household name because of its rugged platform, strong brand support, and tested durability. The second-generation Toyota Fortuner has topped the sales chart consistently, not only in the midsize SUV segment but also for the entire automotive industry in the country. And in 2020, Toyota Motor Philippines launched the new Fortuner facelifted which showcases a more aggressive SUV appeal. It still shares the same Innovative International Multi-purpose Vehicle (IMV) platform as the Hilux and Innova. The new model is offering a wide array of variants to market to various car consumers. These variants include the base G, V, Q, and top-of-the-line LTD variant which comes with a more distinct styling. The sky's the limit for Toyota's entry to the local midsize SUV segment as it remains to be a top choice among Filipino car buyers when considering a reliable, rugged, and family 7-seater vehicle. As for pricing, the G variant with a 4x2 drivetrain and manual transmission starts at Php 1,633,000 and goes up to the new LTD variant with a 4x4 drivetrain and automatic transmission (excluding the White Pearl body paint option).

From ₱1,633,000