Kia PH’s 24/7 Emergency Roadside Assistance continues amid COVID-19

Apr 06, 2020 | Same topic: Auto Industry: Latest Updates
Plus, vehicle warranty and PMS schedule extensions.

Kia Philippines has shown many ways to support the Filipino people during the COVID-19. First by temporarily closing its dealerships, and now by providing a 24/7 Emergency Roadside Assistance.

The South Korean automaker delivers on its promise to provide its “Promise to Care” customer services.

The official statement from Kia Philippines

You can visit Kia's FB page at facebook.com/kiainthephilippines

From a statement by Kia Philippines, it says that its 24/7 Roadside Assistance is made available at all times.

In addition, Kia said that the round-the-clock service is free for all Kia owners who bought their Kia cars from March 1, 2016. The 24/7 Roadside Assistance includes the following:

  • Emergency Towing
  • Minor Onsite Repair
  • Medical Assistance
  • Information Service
  • Personal Assistance

To register for this roadside assistance, Kia car owners would have to provide their personal information like name, address, contact number, Kia model, plate number, purchase date, and Vehicle Identification Number.

>>> Related: COVID-19 Update: These car brands implement PMS, warranty extensions

If you haven’t heard what VIN or Vehicle Identification Number is, it refers to a unique distinctive set of numbers and characters allocated to every car upon its production.

It is stamped on various places like under the hood, front left portion of the dashboard below the windshield, driver side door pillar, and under the front passenger seat. 

You can check your warranty booklet or registration certificate if you can’t locate your car’s VIN.

Kia Warranty and PMS Schedule Extensions

In addition to the 24/7 Road Emergency Assistance, Kia Philippines extends all expiring warranty coverage within the enhanced community quarantine by 30 days. Kia owners would need to bring their warranty booklet to the Service advisor for validation if they want to claim the extension. Of note, warranty claims shall still be subjected to KMC & KPMC Standards.

The official statement from Kia Philippines

The official statement from Kia Philippines

Moreover, Kia Philippines also extended the scheduled preventive maintenance service of its customers by 15 days after the lifting of the enhanced community quarantine.

If you have any questions, you can send your message to Kia’s email at kia.customercare@acauto.ph.

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Author

Rex Sanchez

Rex found his passion for cars at a young age. He loves anything with an engine – which includes cars and planes. Right now, he is pleased to impart that passion for cars to a professional level under Philkotse.