10 emergency hotline numbers in the Philippines that can potentially save your life

Updated Aug 04, 2020 | Same topic: Survive driving in the Philippines

A list of the most relevant emergency hotline numbers in the Philippines that you can call in the event of a car/public transport-related emergency situation.

10 most relevant emergency hotlines in the Philippines!

Today, roads here in the Philippines, especially in major cities like Metro Manila, Metro Cebu, Davao City, and many others, are getting more and more congested. Exacerbating this fact is the increasing number of “kamote” drivers and motorcycle riders who on the regular, seemingly want to share their knack for ignoring traffic rules and laws.

As such, Filipino motorists are no stranger to witnessing or god forbid, being involved from road accidents from time to time. And you know vehicular accidents, whether small or major, no one wants to get involved in them.

Philippines emergency hotline contacts

Philkotse.com will provide a list of emergency hotline numbers

We here in Philkotse.com, being car owners and drivers ourselves, would like to share with our reader's information on different numbers that you can call in the event of a vehicular accident or any type of untoward incident. We’ll also include other location-based hotline numbers as well as organizations that you can call for more specific but still emergency situations.

Also, note that the act of calling the appropriate emergency numbers is one of the steps of many emergency medical procedures like when performing Cardio Pulmonary Resuscitation (CPR) so do take note of these numbers. It might save your own life and others in the future.

And lastly, before we talk about the hotline numbers, please take your time to also read our article on the 9 things to do in the event of a car accident because that too might also save you or your loved one's life.

1. NDRRMC Hotline: National Disaster Risk Reduction and Management Council

While the name implies a more national scope in disaster mitigation, NDRRMC has regional teams that are quite capable of providing emergency medical assistance.

These teams that are spread all throughout the country also have small rescue teams that are trained in search and rescue. For you know, when your car flips over a cliff *knock-on-wood*. You can also contact this organization if you want to report occurrences of flash flooding and other natural disasters.

  • Telephone hotlines: (02) 911-1406, (02) 912-2665, (02) 912-5668, (02) 911-1873
  • Facebook Page: NDRRMC
  • Twitter: @NDRRMC_OpCen
Luzon NDRRMC Hotline Numbers
National Capital Region
(02) 421-1918
Cagayan Valley
(078) 844-1630
(072) 607-6528
Central Luzon
(045) 455-1145
Cordillera Administrative Region
(074) 304-2256
(043) 723-4248
(049) 531-7266
(052) 481-1656
Visayan NDRRMC Hotline Numbers
Western Visayas
(033) 337-6671, 509-7971
Central Visayas
(032) 416-5025, 416-5025
Eastern Visayas
(053) 323-8453
Mindanao NDRRMC Hotline Numbers
Zamboanga Peninsula
(062) 215-3984
Northern Mindanao
(088) 857-3988, 875-3907
(082) 233-2022, 233-0611
(083) 522-9759, 553-2994
Cordillera Administrative Region
(074) 304-2256
(085) 815-6345, 342-8753, 341,8629

PDRRMO members inspecting a crashed helicopter

Pampanga DRRMO members inspecting a crashed helicopter

2. BFP Hotline: Bureau of Fire Protection

BFP Hotline Numbers
BFP NCR Hotline
(02) 729-5166 9
BFP Information Desk
(02) 410-631

Almost all cars plying Philippine roads today are powered by combustion engines. And you know that those tend to generate a lot of heat caused by miniature explosions and sometimes the heat can get out of hand. Worn out or faulty electrical components are also a possible source of danger.

A flaming, burning car is no joke as there are a number of factors that can turn up the danger factor-like accelerants (gasoline), batteries, etc. And trust us, you do not want to pour water on an electrical fire. As such, the most trained and the most equipped personnel to handle car fires are the guys the Bureau of Fire Protection.

Aside from that, a select few BFP personnel are also trained to control and contain hazardous material. So if you spot a large tanker truck spilling hydrochloric acid or something worse on the highway, these folks are quite capable of dealing with those.

BFP personnel training

BFP Firefighters aren't just firefighters but they're also very competent in giving first aid and search and rescue

3. MMDA hotline contact number: Metropolitan Manila Development Authority

MMDA Hotline Contact Numbers
MMDA Road Emergency Group
882-4153 to 77
MMDA Metrobase Hotline
MMDA towing hotline 136
MMDA Flood Control
Road Safety Hotline
Public Safety Hotline
Road Emergency Hotline

The MMDA is an agency that handles the monitoring, planning, and delivery of metro-wide services like transport and traffic management. They’re also in charge of the sidewalk clearing operations which of course also involves handling instances of illegal parking and towing. They also have personnel who are capable of handling natural disasters like flood control.

Like the other organizations listed here, the MMDA also has several teams of highly trained rescue personnel who can provide first aid and transport.

>>> Grab your attention: 7 essential services of MMDA in the Philippines

MMDA Rescue team members in prayer

The MMDA Rescue team is one of the most active units in Metro Manila

4. Emergency number Philippines: Department of Transportation

Department of Transportation Hotline Numbers
Land Transportation Office Text Hotline
Text LTOHELP to 2600
DOTr Public Assistance Center
LTFRB Hotline

The Department of Transportation is an organization responsible for maintaining and expanding Philippine public transportation. That also includes land, sea, and air communications infrastructure as well as public transportation infrastructure.

They’re also capable of handling different emergency situations with relation to public transport just like those incidents with the LRT and MRT lines, and accidents involving other public transportation like buses and public utility jeepneys (PUJ).

The DOTr is also the umbrella organization that handles the likes of the Land Transportation Office (LTO) and the Land Transportation Franchising and Regulatory Board or LTFRB. As such, they are also tasked to handle complaints and emergencies in relation to those two. A select few of their personnel are also trained in containing and controlling the spillage of harmful cargo whether on land and on the sea.

DOTr officials inspecting a run down PNR train

DOTr officials and employees checking out a dilapidated PNR train

5. Emergency hotline in the Philippines: Department of Public Works & Highways

Department of Public Works and Highways Hotline numbers
(02) 304-3713
(02) 304-3904

This department is charged in designing, constructing, maintaining infrastructure most notable of which are highways. So in connection to that, their guys are also in charge of monitoring the safety of national roads, which of course includes the national highway.

Like the agencies listed above, they also have capable teams with regard to roadside assistance and emergency medical assistance. And yes, some jurisdictions of the DPWH are supposedly capable of quick response road repair. You can also report to them cases of road damage due to natural disasters and other untoward situations concerning other government-owned public use infrastructure.

A picture of DPWH personnel inspecting a road in the midst of repair

DPWH is their name and infrastructure is their game

6. Philippine Red Cross Hotline

Philippine Red Cross Hotline Numbers
(02) 527-0000
(02) 527-8385 to 95

Established way back in 1947 in the country, the Philippine Red Cross is part of an international humanitarian organization that provides disaster management services, national blood services, safety services, health services, welfare and of course, the Red Cross Youth.

In relation to vehicular accidents, members of this organization are very highly trained and perhaps is one of the most capable in providing paramedical response services in the country right now.

We can also say that they’re also the most widespread because most cities and even some small towns will most assuredly have a local chapter which in turn will always have a team ready to meet the emergency medical needs of those who require them.

Aside from that, most Red Cross Chapters are also capable of dealing with fire-related emergencies and most natural disasters.

Red Cross members training

Red Cross Members typically train on the regular to hone their skills

7. National Police Hotline in the Philippines

Philippine National Police Hotline numbers
Send TXT PNP to 2920

Not all emergencies on the road can be medical in nature. Sometimes it might involve security issues like the threat of carnapping, theft, kidnapping, and many others.

As such, the foremost organization that just might save your life in those cases is none other than the guys in blue; the Philippine National Police. While each and every single precinct has its own contact number, here are the national contact details of the PNP;

PNP-HPG unit in formation

Members of the PNP Highway Patrol Group are not only law-enforcers but many of them are actually trained in first aid

8. NLEX/SLEX/SCTEX/Skyway System & Manila Toll Expressway Systems

Philippine Expressways emergency hotline numbers
NLEX Hotlines
(02) 3-5000 & (02) 580-8910
SCTEX Hotlines
(045) 459-0522/ Mobile: 0920-96-72839
Skyway System
Hotline: (02) 776-7777
Mobile: 09175398762 (Globe), 09998880893 (Smart), 09328546980 (Sun)
SLEX Hotlines
Hotlines: (049) 508-7509, (02) 584-4389
Mobile Number: 09176877539 (Globe)
MATES (Manila Toll Expressway Systems)
Hotline: (049) 508-7539
Mobile Number: 0908-880-7539

If you’ve experienced playing the lengths of the North Luzon Expressway, the South Luzon Expressway, and the Subic-Clark-Tarlac Expressway, chances are, if something unfortunate happens, the nearest guys who can help you with your broken-down car or sudden medical needs are of course the guys monitoring these aforementioned expressways. Some of their personnel after all also trained in first aid and they do have tow trucks.

Members of the NLEX patrol

The men and women of the NLEX patrol brave the heat on the daily to keep the highway and you safe

9. Automobile Association of the Philippines

AAP Hotlines
Central ERS Operations Office hotline
(632) 8-723-0808
Mobile: 09178126000
North ERS Operations Office hotline
(632) 710-1358
South ERS Operations Office hotline
(632) 8-666-1988/8-985-4471
Davao Branch hotline
(6382) 299-49-61 to 62
Cebu office
(6332) 268-2400 or (6332) 233-9971

The Automobile Association Philippines (AAP) is a non-profit organization dedicated to the welfare of motorists here in the Philippines.

Aside from conducting road safety lectures and seminars, one of AAP’s most popular services is its 24/7 roadside assistance service. Their team of mechanics can get to your position within designated service areas in order to help you with issues ranging from a dead battery, help with a flat tire, provision of fuel, and of course towing.

However brilliant, there is though a caveat; you’ll need to pay a membership fee before you can avail of AAP’s services. The cheapest costs around Php 2,000 for a 1-year regular individual membership and around Php 600 for motorcycles.

AAP Tow-truck in the midst of loading a car

The AAP provides a very handy service especially for those less mechanically inclined

10. 911 - Philippines emergency hotline

Around a couple of years ago, the Philippine government sought to consolidate all emergency numbers for a myriad of public service departments from different locations into one number as well as into one system. Initially, what they came up with was the patrol 117 Street patrol Program. The 117’s scope, however, was limited to Metro Manila alone.

Back in August 2016, the 911 national emergency hotline was established under the management of the Department of the Interior and Local Government. Thus this links the new 911 hotline to a number of agencies listed above like the Philippine National Police, the Bureau of Fire Protection, the DPWH, the MMDA, Local Government Units, and other accredited NGOs like the Philippine Red Cross.

So while the numbers listed above are still useful, it's up to your own discretion and decision making on what number to call. If you’re in doubt though, this 911 emergency hotline number can no doubt re-direct you to the appropriate emergency service.

Take note also that this list is by no means exhaustive. If you didn't find the number or emergency service you're looking for, we're sure that the 911 hotline can redirect you to it.

For more tips on safe driving here in the Philippines, please keep reading here on Philkotse.com!

Cesar G.B. Miguel

Cesar G.B. Miguel


Cesar is a graduate of AB English with previous experience working as a freelance writer for varied internet publications in-between his former stints in the Pharmaceutical Industry, and later as a First Aid Provider and Training Staff at the Iligan City Disaster Risk Reduction and Management Office.

Since childhood, Cesar has been keenly interested in cars. He has learned the ins and outs of these marvelous vehicles and is a competent amateur mechanic who is keen on sharing his knowledge.

Cesar is perceptive of car culture in general – not only in the Philippines but in global regard, as well. His knowledge ranges from the prevalent stories and trends among car enthusiasts around the world, to closely following the latest local and international developments in the automotive industry.

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