Ford PH opens 14 dealerships in selected areas under GCQ

Ford Philippines has opened a number of its Ford dealerships in areas and locations already on general community quarantine (GCQ) on May 1, 2020, with an absolute priority to ensure a safe and sanitary environment for all Ford customers and dealership employees.

*Operating on limited capacity

Ford Tacloban opened its dealership facility on April 15, 2020 while observing strict safety standards to protect its employees and customers. Meanwhile, all  Ford dealerships that opened from May 1 to 4, 2020, including Ford Tacloban, are operating on normal business hours.

Visit Ford's official website at www.ford.com.ph for more information

Ford Managing Director PK Umashankar said that they are keen to have things start returning to a ‘new normal’ to ensure the health and safety of Ford’s customers and employees. For that, here are the safety protocols Ford implemented for a safer operation:

• Anyone entering a Ford dealership, including all dealer employees, contractors, and customers, will have their temperature checked with no-touch infrared thermometers.
• The dealership layout/floor plan, including customer waiting areas, will be re-organized to ensure appropriate social distancing.
• All Ford dealer personnel are required to wear face masks and gloves at all times; with a hazardous waste container on site for disposal of all masks, gloves, and other potentially contaminated items.
• Social distancing rules will be enforced in all customer interactions, and shaking hands will not be allowed.
• All Ford dealerships will be thoroughly disinfected three (3) times each day.
• Hand sanitizer dispensers will be available across the dealerships, particularly in high visibility and high traffic areas.
• If an employee is experiencing any flu-like symptoms, he or she will be asked to promptly seek medical advice and return only when/if free of symptoms.

Social distancing rule is still enforced in all customer interactions

>>> Related: Honda PH issues ‘new normal’ as some dealerships reopen under GCQ

 Ford dealerships will also be implementing the following sales and service initiatives:

• All vehicles will be meticulously sanitized after any service visit. Dealers will use the recommended cleaning products and procedures to ensure that vehicles are clean and safe when returned to customers.
• Remote sales support with a Ford sales professional will give customers a first-hand shopping experience without them having to leave home.
• Ford dealers will continue working with finance lenders to extend credit terms and defer some monthly payments. Approvals of extensions or deferral support will be at the finance partner’s discretion.
• All Ford Customers whose warranty coverages have expired during the quarantine period are advised to visit their respective Ford dealers to resolve their concerns related to expired warranties.

 The opening of the majority of Ford dealerships located in Luzon (including Metro Manila), as well as some dealerships in Visayas and Mindanao, will be scheduled in time for the lifting of the enhanced community quarantine. 

The remaining dealerships in Visayas and Mindanao in areas on general community quarantine will open upon clearance from their respective local government units.

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