Geely Philippines has come under fire for a Coolray owner who complained about the brand’s aftersales services a few weeks ago. With social media in play, such incidents went viral fast, and some vloggers who shared their opinions added fuel to the fire.
Geely Philippines' official statement
In response to the issue, Geely Philippines has released an official statement that promises improved services for customers. It also took the opportunity to apologize for any inconvenience, saying there were “lapses in addressing the concerns regarding the handling of the vehicles.”
To keep you up to speed, a Geely Coolray owner brought his unit to a service center for a faulty fuel pump. The unit was held for four months. And what’s more, the owner said he found leftover junk food wrappers inside the vehicle.
The Geely Coolray is a subcompact crossover that spearheaded the brand’s entry into the market in 2019. With a suite of features and competitive pricing, the model offered an interesting proposition to Filipino car buyers. It also helped the brand secure a spot on the top 10 best-selling list in the country.
Geely Coolray
Some of the features include active park assist, blind spot detection, a panoramic sunroof, a 10.25-inch infotainment touchscreen, and a 360-degree camera. Under the hood is a 1.5-liter three-cylinder engine with a turbocharger, churning out 177 horsepower and 255 Nm of torque.
Geely Philippines introduced a dedicated hotline email address (customer.care@geelyph.com) to immediately address any concerns customers may have. In fact, the company assured that it shall respond to emails within a maximum of two working days only.
“We would like to extend our heartfelt gratitude for the continued support and patronage from our cherished customers and prospective clients. Rest assured, we are steadfast in our resolve to prevent such occurrences in the future,” concluded Geely Philippines in an official statement.
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Know more about Geely Coolray 2024
The Geely Coolray 2023 is a subcompact crossover. In the local market, this model has three variants with a price ranging from Php 1,083,000 to Php 1,299,000.
Under the hood of the Coolray is a 1.5-liter inline-3 turbocharged gasoline engine capable of making up to 177 horsepower and 255 Nm of torque. It is then linked to a seven-speed wet-type dual clutch gearbox sending power to its front wheels.
Size-wise, the Coolray is 4,330mm long, 1,800mm wide, and 1,609mm in height. It also has a wheelbase length of 2,600mm.
Locally, the Coolray competes against the likes of the Toyota Raize, Nissan Kicks, Hyundai Creta, Kia Seltos, Mazda CX-3, Honda HR-V, Chevrolet Tracker, MG ZS, among others.
₱ 1,083,000 - ₱ 1,299,000
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