Geely PH promises improved services in response to viral issue

Updated Sep 04, 2023 | Same topic: Automotive Industry Updates

The company has also apologized for its lapses.

Geely Philippines has come under fire for a Coolray owner who complained about the brand’s aftersales services a few weeks ago. With social media in play, such incidents went viral fast, and some vloggers who shared their opinions added fuel to the fire.

Geely Philippines' official statement

In response to the issue, Geely Philippines has released an official statement that promises improved services for customers. It also took the opportunity to apologize for any inconvenience, saying there were “lapses in addressing the concerns regarding the handling of the vehicles.”

To keep you up to speed, a Geely Coolray owner brought his unit to a service center for a faulty fuel pump. The unit was held for four months. And what’s more, the owner said he found leftover junk food wrappers inside the vehicle.

The Geely Coolray is a subcompact crossover that spearheaded the brand’s entry into the market in 2019. With a suite of features and competitive pricing, the model offered an interesting proposition to Filipino car buyers. It also helped the brand secure a spot on the top 10 best-selling list in the country.

Geely Coolray front view

Geely Coolray

Some of the features include active park assist, blind spot detection, a panoramic sunroof, a 10.25-inch infotainment touchscreen, and a 360-degree camera. Under the hood is a 1.5-liter three-cylinder engine with a turbocharger, churning out 177 horsepower and 255 Nm of torque.

Geely Philippines introduced a dedicated hotline email address (customer.care@geelyph.com) to immediately address any concerns customers may have. In fact, the company assured that it shall respond to emails within a maximum of two working days only.

“We would like to extend our heartfelt gratitude for the continued support and patronage from our cherished customers and prospective clients. Rest assured, we are steadfast in our resolve to prevent such occurrences in the future,” concluded Geely Philippines in an official statement.

Don’t miss the latest happenings in the industry at Philkotse.com.

Know more about Geely Coolray 2024

Geely Coolray

The Geely Coolray 2025 is a subcompact crossover. In the local market, this model has three variants with a price ranging from Php 1,083,000 to Php 1,299,000.

Under the hood of the Coolray is a 1.5-liter inline-3 turbocharged gasoline engine capable of making up to 177 horsepower and 255 Nm of torque. It is then linked to a seven-speed wet-type dual-clutch gearbox sending power to its front wheels.  

Size-wise, the Coolray is 4,330mm long, 1,800mm wide, and 1,609mm in height. It also has a wheelbase length of 2,600mm.  

Locally, the Coolray competes against the likes of the Toyota Raize, Nissan Kicks, Hyundai Creta, Kia Seltos, Mazda CX-3, Honda HR-V, Chevrolet Tracker, MG ZS, among others.  

Better Crossover: Geely Coolray or Changan CS35 Plus? - Philkotse Comparison Review

>>> New and used Geely Coolray 2025 for sale in the Philippines

Geely Coolray Launch

Launched in September 2019, the Geely Coolray was introduced with three variants: the Comfort Turbo, the Premium Turbo, and the Sport Turbo. In 2022, Geely Philippines axed the Sport variant.  

A special edition version was available for a time. But when the marque updated the model into the Coolray for 2025, the SE variants including the SE Sport trim made a return.

Geely Coolray Exterior

Depending on the variant, the Coolray is equipped with a power liftgate, LED lighting, power-folding side mirrors, and a sporty-looking roof-mounted spoiler. Other trims come standard with halogen lighting, projector halogen headlamps, and a manual liftgate. All come kitted out with LED daytime running lights.  

The top-spec SE Sport and the mid-spec SE Premium then ride on a set of 18-inch alloy wheels. The entry-level SE Comfort meanwhile gets a smaller 17-inch set. 

Geely Coolray Interior

Step inside the Coolray and you’ll find a cabin that can comfortably accommodate five occupants. It also has a default cargo volume of 330 liters.  

On the top-spec SE Sport model, it gets power-adjustable seating, a leather steering wheel, and a single-zone automatic air-conditioning system. Standard on all variants is a 60:40 split folding rear seat.

Technology & Safety Features

Handling the entertainment needs of the Coolray's occupants is a 10.25-inch touchscreen headunit. For connectivity, it uses QD Link. The said touchscreen is then connected to a six-piece speaker system.

Available as standard to the Coolray is an array of safety features. These include anti-lock braking, traction control, stability control, and hill-descent control. The higher-spec models add on to those with a reverse and blind spot monitor, while the top-spec SE Sport gets a 360-degree view monitor.

Both the SE Premium and SE Sport also come with Smart Keyless Entry and tire pressure monitoring. Only the SE Sport comes with an active park assist system.

Standard on all Coolray variants are dual front airbags. The SE Premium and SE Sport meanwhile get additional side airbags, while only the SE Sport comes with curtain airbags. 

Geely Coolray Platform & Chassis

The 2024 Geely Coolray uses the Geely B-Segment Modular Architecture Platform which it shares with the Emgrand sedan, and other cars sold by Geely and its subsidiaries worldwide.  

For suspensions, it uses a MacPherson strut for the front and a torsion beam suspension for the rear. Braking is then handled by a ventilated front disc brake and a solid rear disc brake. All trims also come with an electronic parking brake with an auto-hold function. 

Engine & Drivetrain

The 2025 Geely Coolray uses a 1.5-liter inline-3 turbocharged gasoline engine paired with a seven-speed wet-type dual-clutch gearbox. At maximum, it can produce up to 177 horsepower and 255Nm of torque. 

Geely Coolray 2025 Price List

Let's check out the Geely Coolray 2025 price in the Philippines.

 Variants  Price
Geely Coolray 1.5 Comfort Turbo SE ₱1,083,000
Geely Coolray 1.5 Premium Turbo SE ₱1,218,000
Geely Coolray 1.5 Sport Turbo SE ₱1,299,000

Geely Coolray FAQs

1. What type of car is the Geely Coolray?

The Geely Coolray is classified as a subcompact crossover.

2. When did the Geely Coolray arrive in the Philippines?

The Coolray entered the Philippine automotive market in September 2019.

3. Is the Geely Coolray fuel efficient?

According to Philkotse's test drive, the Coolray's fuel consumption averages from 14.6 - 16.4 km/l with normal driving conditions.

4. Which the Geely Coolray is best?

If you want the brilliant conversation starter and/or if you actually have trouble with parking then get the Coolray Sport. If you really want to enjoy a vehicle with less electronic knick-knacks, then get the Coolray Comfort.

₱ 1,083,000 - ₱ 1,299,000

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Rex Sanchez

Rex Sanchez

Author

Rex Sanchez grew up in Saudi Arabia where he saw and got into the automotive scene. He started his career for an aviation company in the said region, writing about turbines and rotors which are later distributed for educational purposes. And now, he joined Philkotse.com as a staff writer. Currently, he is the youngest on the team and is more than ready to grow in the field.

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