Changan PH offers worry-free ownership with Vital 5 after-sales program

Updated Jan 26, 2021 | Same topic: Automotive Industry Updates

It includes a 5-year warranty and free PMS service.

Changan Automobile has officially made a comeback in the Philippine market last year with five models, including one electric vehicle (EV). The lineup consists of the Alsvin subcompact sedan, CS35 Plus subcompact crossover, CS75 compact crossover, 7-seater CS95 midsize SUV, and Eado EV460 electric vehicle.

The Changan vehicles offered in the local market come with competitive features and sleek exterior styling at affordable pricing. Changan Motor Philippines, Inc. (CMPI), the official business unit of Changan in the country, wants to further improve its brand by rolling out the Vital 5.

Changan Vital 5 program

Changan's Vital 5 After-sales Program

The Vital 5 is the Chinese carmaker’s after-sales service program that aims to provide customers with a confident ownership experience. The after-sales service program consists of five Vital signs designed to care for customer’s vital needs.

The Vital Sign 1 includes a 5-year mileage warranty, or 150,000 kilometers, whichever comes first. This is rolled out by CMPI as it wants to provide valued customers with worry-free car ownership from the get-go.

Changan vehicles lined up

The Changan vehicles offered by CMPI

>>> Related: Changan PH wants you to test its car with nationwide tour

The Vital Sign 2 is the Veloservice which allows customers to book an online appointment with just a click. CMPI also reassures customers that it has the maintenance parts available at all times. If not, then customers can get the parts for free.

The Vital Sign 3 is named the Fastlane. The Fastlane guarantees a 60-minute preventive maintenance service (PMS) conducted by two certified Changan technicians. Of note, if the service exceeds an hour, then the PMS is free. Moreover, the PMS labor is free for the first 20,000 kilometers or one year.

A Changan technician

One of the best programs you can get in the country

>>> Related: 2021 Changan CS35 Plus comes with introductory price below P1-million

The Vital Sign 4 is the Pace-setter that provides free towing services wherever and whenever. Lastly, the Vital Sign 5 offers a 24/7 customer care hotline with an industry-first Changan Artificial Intelligent Agent (CAIA) for seamless connection to its technician and parts center.

“We formulated the Vital 5 to give customers more reasons to trust Changan and our network of 33 dealers nationwide. Changan Vital 5 after-sales service brings to life Changan’s promise of lasting safety for our customers,” said CMPI President and CEO Ma. Fe Perez-Agudo.

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Rex Sanchez

Rex Sanchez


Rex started off his career in the aviation industry before entering Philkotse as a staff writer. Two things excite him the most: first is staying up to speed with the latest news in the industry that uses engines as their heart and soul. The second is imparting them in a well-detailed manner. His passion for anything with wheels started when he was young – from Tamiyas to family-friendly sedans, and anything in between.

Someday, Rex only wishes to drive on random highways with friends in a third-gen Mitsubishi Delica with aftermarket sunroofs, if he couldn’t get the Starwagon Super Exceed edition.

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