Hyundai PH's 'new normal' to include home service, contactless transactions

Updated Oct 14, 2020 | Same topic: Automotive Industry Updates

Hyundai welcomes back its valued customers with great after-sales services.

Hyundai Asia Resources Inc., (HARI), the official Philippine distributor of Hyundai passenger and commercial vehicles, launches the 6 step Hyundai ARMOR (Active Response, Management, Operations, and Resumption) for After-Sales services.

Service bay of Hyundai

Empty service bays are now a usual sight to see to ensure that social distancing is practiced

This program is designed to provide worry-free vehicle ownership while ensuring the safety of its valued customers and employees. Here are the six steps highlighted under the Hyundai ARMOR program:

  1. Online and Remote Service Appointment and Consultation with Hyundai technical experts via the Hyundai CARES 24/7 contact center, hyundai.ph or www.facebook.com/HyundaiPH;
  2. Customer Arrival at Dealership which includes contact-less reception, temperature scanning of customers and sanitation prior entry to the dealership, anti-bacterial misting of incoming incoming Hyundai vehicles, and drop-off of vehicles;
  3. Receiving and Advising that utilizes digital devices for contactless walkaround, explanation of costs and scope of work, and authorization of job orders;
  4. Vehicle Servicing that uses two-way radios to maintain zero contact between job control, parts, workshop and washing to ensure timely servicing and release of vehicles, and thorough sanitation of vehicles before handover including high-touch points (e.g. door handles);
  5. Vehicle Handover with contactless payment and delivery procedures; and
  6. Post Service Followups.

Hyundai Armor

Active, Response, Management, Operation, and Resumption

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Other Hyundai ARMOR programs include the following:

  • Hyundai CARLINISAN vehicle “deep-cleaning” and organic anti-bacterial disinfection/fumigation packages for added peace of mind once you hit the road again;
  • Hyundai D2D: Dealer-to-your-Door Program that deploys service mobiles to transport dealership teams for door-to-door home service (selected minor repairs) and pickup and delivery service;
  • Special PMS promo for service discounts and freebies.

“Hyundai ARMOR shows how our After Sales team takes to heart the health and well-being of customers and dealership personnel. This is how we want to welcome everyone back: armed with a foolproof and sustainable means to protect you and your vehicles so that we all have better journeys and face better days ahead,” said Hari President and CEO Ms. Ma. Fe Perez-Agudo.

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Rex Sanchez

Rex Sanchez

Author

Rex started off his career in the aviation industry before entering Philkotse as a staff writer. Two things excite him the most: first is staying up to speed with the latest news in the industry that uses engines as their heart and soul. The second is imparting them in a well-detailed manner. His passion for anything with wheels started when he was young – from Tamiyas to family-friendly sedans, and anything in between.

Someday, Rex only wishes to drive on random highways with friends in a third-gen Mitsubishi Delica with aftermarket sunroofs, if he couldn’t get the Starwagon Super Exceed edition.

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