Hyundai PH's 'new normal' to include home service, contactless transactions

Updated Oct 14, 2020 | Same topic: Automotive Industry Updates

Hyundai welcomes back its valued customers with great after-sales services.

Hyundai Asia Resources Inc., (HARI), the official Philippine distributor of Hyundai passenger and commercial vehicles, launches the 6 step Hyundai ARMOR (Active Response, Management, Operations, and Resumption) for After-Sales services.

Service bay of Hyundai

Empty service bays are now a usual sight to see to ensure that social distancing is practiced

This program is designed to provide worry-free vehicle ownership while ensuring the safety of its valued customers and employees. Here are the six steps highlighted under the Hyundai ARMOR program:

  1. Online and Remote Service Appointment and Consultation with Hyundai technical experts via the Hyundai CARES 24/7 contact center, hyundai.ph or www.facebook.com/HyundaiPH;
  2. Customer Arrival at Dealership which includes contact-less reception, temperature scanning of customers and sanitation prior entry to the dealership, anti-bacterial misting of incoming incoming Hyundai vehicles, and drop-off of vehicles;
  3. Receiving and Advising that utilizes digital devices for contactless walkaround, explanation of costs and scope of work, and authorization of job orders;
  4. Vehicle Servicing that uses two-way radios to maintain zero contact between job control, parts, workshop and washing to ensure timely servicing and release of vehicles, and thorough sanitation of vehicles before handover including high-touch points (e.g. door handles);
  5. Vehicle Handover with contactless payment and delivery procedures; and
  6. Post Service Followups.

Hyundai Armor

Active, Response, Management, Operation, and Resumption

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Other Hyundai ARMOR programs include the following:

  • Hyundai CARLINISAN vehicle “deep-cleaning” and organic anti-bacterial disinfection/fumigation packages for added peace of mind once you hit the road again;
  • Hyundai D2D: Dealer-to-your-Door Program that deploys service mobiles to transport dealership teams for door-to-door home service (selected minor repairs) and pickup and delivery service;
  • Special PMS promo for service discounts and freebies.

“Hyundai ARMOR shows how our After Sales team takes to heart the health and well-being of customers and dealership personnel. This is how we want to welcome everyone back: armed with a foolproof and sustainable means to protect you and your vehicles so that we all have better journeys and face better days ahead,” said Hari President and CEO Ms. Ma. Fe Perez-Agudo.

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Know more about Hyundai

Hyundai

In the local market, Hyundai Motor Philippines Inc., under the leadership of Lee Dong-Wook now sells Hyundai models locally as of 2022.  

The brand’s lineup consists of the new crossovers which includes the Tucson, Santa Fe, and Creta. Under the MPV category, the Korean marque then has the new Staria model. The most affordable model in the local Hyundai lineup is the Creta's GL variant, which is priced at Php 998,000. The most expensive meanwhile is the Santa Fe, which retails at Php 2,420,000.

Of note, Philkotse makes sure to update its Hyundai car price list as needed. It also provides an up-to-date list of car promos for the said brand, as well as a list of Hyundai dealerships around the country. 

Rex Sanchez

Rex Sanchez

Author

Rex Sanchez grew up in Saudi Arabia where he saw and got into the automotive scene. He started his career for an aviation company in the said region, writing about turbines and rotors which are later distributed for educational purposes. And now, he joined Philkotse.com as a staff writer. Currently, he is the youngest on the team and is more than ready to grow in the field.

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