LTO’s online complaint platform ‘Isumbong Mo Kay Chief’ now active

In case you missed it, the Land Transportation Office (LTO) announced its digitalization plans as part of its initiative to improve its services. The latest effort is the rolling out of the ‘Isumbong Mo Kay Chief’ online complaint platform.

The LTO chief led the launching of the online complaint platform

As the name suggests, the new platform allows the public to submit their complaints to the government agency via a QR code. LTO Chief Assistant Secretary Jose Arturo “Jay Art” Tugade led the posting of the ‘Isumbong Mo Kay Chief’ QR code stickers at the licensing section of the LTO Central Office, East Avenue, Quezon City.

The QR code has also been posted at LTO district and regional offices nationwide.

If you have a complaint, you have to scan the said QR code sticker and a survey form will be opened. The agency said that the complaint will directly be sent to the LTO Chief himself, then he will notify the higher-ups of the concerned office.

The online complaint platform is now up

Complaints such as slow service, rude personnel, untidy office, or the presence of a fixer are encouraged by the LTO. Moreover, the survey form is welcoming suggestions on how the agency can further improve its services.

“Isa po ito sa mga inisyatibo ng LTO tungo sa mas epektibong pagseserbisyo sa taumbayan at sa mabilis na mga transaksyon lalo na’t pursigido nating itinutulak ang full digitalization ng ahensya,” said Tugade.

(This is one of the initiatives of LTO towards a more effective service to the people and faster transactions, especially now that the agency is pushing full digitalization.)

As mentioned earlier, the LTO is pushing for full digitalization in its operations. One of the recent efforts is the use of automated handheld devices that aim to issue citation tickets for traffic offenses. The agency said at least 1,200 handheld devices will be employed nationwide.

LTO is welcoming complaints and suggestions

The second phase of the automated handheld device scheme is allowing cashless payments on the spot. With it, drivers can settle the penalties without surrendering their driver’s licenses.

Catch the latest in the transport sector at Philkotse.com.